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POLICIES AND PROCEDURES
CONTACTING WOW
Mon-Fri 8:30 AM to 5:30 PM
Saturday 9:00 AM to 1:00 PM
Phone: (979) 268-0062
Fax: (979) 268-0311
email: sales@wiltons.com
181 N. Earl Rudder Freeway
Bryan, Texas 77802
POLICIES AND PROCEDURES
TERMS
Commercial accounts are available with approved credit. All commercial account furniture purchases are net 10 days from invoice date. Monthly commercial accounts for office supplies are net 30 days from invoice date.

All other sales are considered due and payable at time of purchase.

We accept cash, check, Mastercard, Visa, American Express, and Discover.

All invoices are considered taxable unless a certificate of Exemption is completed and on file in our office.
RETURN AUTHORIZATIONS
In order to receive full credit a return authorization must be requested within 20 days of the invoice date. Merchandise must be in original packaging and in saleable condition. Some items are non-returnable, including special orders, custom made items, food items, and dated items.
Contact customer service for details.*

*Any furniture issues must be addressed with management, and will be handled accordingly.
DAMAGES OR DISCREPANCIES
Must be reported with 48 hours of receiving merchandise. *
DEFECTIVE MERCHANDISE
We will replace defective items at no charge if reported within 48 hours and in original packaging. After 48 hours the manufacturer must authorize warranty replacements. We can assist you in providing manufacturer phone numbers and/or website information.*
ELECTRONIC EQUIPMENT
Return authorization for electronic equipment must be requested within 48 hours. In order to receive full credit for return of electronic equipment, merchandise must be unused and in original packaging, this includes all manuals and accessories.

Our goal is to make sure all your transactions with Wilton’s OfficeWorks are handled in a timely and efficient manner.
 
CREDIT APPLICATION
Business Account Application Part 1
Business Account App Part 2
 
© Copyright Wiltons Office Works 2007. All rights reserved.